Store Policy

Customer Care

Our Customer care is here to respond to your questions and enquiries. you can reach us on  Since your satisfaction with our products and services are of optimum priority, we will make sure that you have a pleasurable and hassle-free experience as you engage with PondsandLilies.

Privacy & Safety

At PondsandLilies, we give high priority to data security and confidentiality. This privacy policy sets out clear guidelines for Pondsandlilies method of processing your personal information. The following describes how we use the personal information that you leave and/or provide when you visit our website, as well as when using the various services on our website.

What is your information used for and on what basis is it processed?

Our processing of personal data is always carried out on a legal basis. We use your personal information for the following purposes:
- Delivery of agreed offers/services/goods
- Communication with you in connection with the provision of our services
- Individual marketing 



The legal basis for data processing is Article 6 (1) of the EU Personal Data Regulation. 1 (b) concerning the performance of a contract, (c) regarding compliance with legal obligations, such as the retention of transaction information under the Bookkeeping Act and paragraph F regarding the pursuit of legitimate interests which involves continuous improvement of products, services and shopping experiences as well as registration of your preferences etc. to target our promotional campaigns and advertising to you in order to improve your user experience. In addition, we process your personal information in accordance with Article 6 (1) of the EU Personal Data Regulation 1 (a) once you have given your explicit consent as readers of our newsletters or as a customer in the web shop.
- Supplying personal data may be necessary if we are to deliver products for you that you have purchased in our web shop. We cannot offer you our products unless you provide us with the required information.
and targeting of customised offers and services relevant to you as a customer


When you visit,  we automatically collect information about you and your use of to optimize the user experience and functionality, as well as targeted marketing including retargeting via, for example, Facebook and Google. This use may include surveys and analyses aimed at improving our products, user experience, services and technologies, as well as displaying content and advertisements tailored to your interests and hobbies.

 Once you have subscribed to our newsletter, we collect information about your name, email address and your shopping pattern on our website for use in the personalization of news, tips and offers.

Wholesale Inquiries

For wholesale enquiries, please contact customer service on we will be glad to help you out with your enquiries.


Payment Methods

- Credit / Debit Cards