Shipping & Returns

SHIPPING POLICY

Orders are to be placed on the webshop and are not binding until PondsandLilies has confirmed the order by issuing an order confirmation.

We ship your order as fast as possible and guarantee that your order has left the office within 3 days from the day you received the shipping confirmation. We operate Monday to Friday except for weekends and holidays.

When you place an order, all data is encoded to and from the website by SSL (secure socket layers)

The shipment is delivered to your home address or any other location provided by you. 

 

Please note that you will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. if you receive a refund, the cost of return shipping will be deducted from your refund.

Return & Exchange Policy

OUR POLICY LASTS 14 DAYS

As a customer, you have the right to return the products  14 days from when the product was delivered. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Returns apply under certain conditions:

  • The item(s) should be unopened, and in the same condition as when sent.

  • Item (s) that have been opened, damaged, worn, washed will not be accepted, and may be sent back to you at your expense.

  • To complete your return, we require a receipt or proof of purchase. 

Steps for return

For all returns, Send an email, signalling a return to info@pondsandlilies.com

  • For Neurogen products, package items and send to:

Skolevej 50B
DK-9490 Pandrup

  • For other products, send the package to:

Sjælør Boulevard 125, 2th

2500 Valby.

As soon as we have received your email, we will be expecting to receive the returned product. when this is established and the product is examined and approved, we will ensure you receive your payment as soon as possible to the same payment details used for purchase.

Please note that you will be responsible for paying for the shipping costs for returning your item(s). Shipping costs are non-refundable. if you receive a refund, the cost of return shipping will be deducted from your refund.